Vintage Executive Desk, Home Office Station, Student Table with Cabinet

FAQs

1. I just purchased an item from you, when will it ship?

If purchased by 12:00pm PST on a business day it will more than likely ship the same day, otherwise, it will usually ship the next business day

2. My item has been marked as shipped and I have a tracking # but it is not showing in FedEx’s shipping system, what’s wrong?

Once a label is printed and we have staged your item for FedEx to pick-up from our warehouse it will typically take up to 24 hours for it to show up in FedEx’s tracking system. If after 24 hours your shipping information has not been updated, you can contact our Customer Service Department for further assistance.

3. Can you ship to my country / PO Box / Hawaii / Alaska / Puerto Rico / APO?

At this time we only offer shipping to a physical street address located in the 48 continental states.

4. Aosom’s Cancellation Policy

We try to process orders within one business day (excluding Sat, Sun and holidays) whenever possible, so if you cancel the same day, we should be able to keep the order from shipping and have you refunded within 1-2 business days.

If you cancel and the product has already shipped, we will attempt to have the carrier RTS (Return To Shipper) the product back to us, but this is not always successful and we will need for you to monitor the tracking to refuse the product if they try to deliver. Once the item is confirmed en route back to us, your refund will be processed within 2-3 business days.

Thousands of customers have been happy with our customer service because of our easy returns program which makes your purchasing experience as simple as possible.

We accept returned items within 30 days of purchase for any reason and some of our products accept free returns. Please message us for an RMA (Return Merchandize Authorization) from the marketplace you purchased our product. Please do not ship back without an RMA, because the return could get lost or not accepted as unauthorized.

There are no restocking fees for all returned items. If the item is defective or damaged, and we have chosen to have the item returned after seeing the pictures, we will issue return shipping at our expense no matter it’s a free return item or not.

For items that are defective or damaged, Aosom may require pictures to help us determine the appropriate next step, which may be replacement parts, or a replacement unit. In this day and age, we understand people’s time is valuable, so supplying pictures when you message us will help us assist you faster. Depending on the damage, there are times when we can use the pictures as the actual return, thereby eliminating the time and hassle of packaging up the product and returning it to us for an exchange or refund.

Please allow 2-3 business days for the refund to issue once the item has been returned, or we have stated your pictures are counting as your return.